If I could give this review a thousand stars I would. We sustained some wicked damage to our truck, recently, after a rear tire blowout. After filing with insurance I started to search for where to take our vehicle. I contacted Don Hewlett Collision. My call led me to first speaking with Tim. I have never had to deal with insurance let alone any vehicle damage of this caliber so Tim was amazing with talking me through what would happen and how Don Hewlett Collision handles the process. We went ahead and scheduled our service. Our service advisor was Darrell. I dropped off the truck, Darrell went through everything with me, we walked through the damages and he then advised me of what would happen through the process also. Darrell was exceptional in keeping us informed with how the repairs were going. He even contacted us when insurance wanted to just replace our leaf spring with a used one and we all agreed NOPE not when our truck was a special order from the beginning with special springs. He didn’t have to do that at all, but this goes to show Darrell and Don Hewlett are here for the customer and not the insurance company. We were even due for an oil change at the time the truck was in the shop so they scheduled for that to be done while in for repairs!! Our truck was completed and ready for pickup on the day promised. When we went to take delivery of our truck it was literally brand new again!! I can’t say enough about the level of care and true concern delivered to us from Don Hewlett Collision. From my first experience with Tim and then Darrell….I absolutely give 1000 stars to Don Hewlett Collison and highly recommend them for all your collision needs.
