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From start to finish, Nick at Hewlett Collision kept me informed of the process and answered all my questions. While my vehicle ended up being totaled, I fully trusted the team at Hewlett Collision to get the job done. Fingers crossed I won't need to come back with another vehicle, but if I do, I'd be more than happy to work with them again.
I cannot begin to express what an awesome job the collision department did for me today. Rod, the manager, went above and beyond the meaning of customer service. He fixed my mirror on the spot and never gave up until it was done. For that, I am truly grateful and appreciate all he did for me. Thank you from the bottom of my heart! You are the BEST!!
I love Hewlett. Jeff was friendly and informative when it came to my car. When I got my car back it looked great compared to how it went in due to a collision. I have gotten all my cars serviced there and always have had a good experience.
The staff at Don Hewlett Collision are great. Greeted as soon as you walk in the door. They schedule you when they are ready to get started so you aren’t paying for a rental with your vehicle just sitting. Josh is great. Calls with updates and makes the whole process easy. Quality of work is flawless. Great experience.
Patrick and the Collision Team did a great job of keeping me informed along the way. My truck looks like new again! Thank you.
I had an excellent experience utilizing Don Hewlett collision to fix my door that had been dented. Very happy I went with them!
I am 100% satisfied with the repair of my GMC Sierra truck. The staff was very professional and courteous anytime I called or visited the shop. Joshua was the very best to work with throughout the entire process. I would recommend the shop to anyone that needs repair on their vehicle. I live near Dallas and am so happy that Hewlett Collision Center was here to take care of my truck. Thanks, Josh and a special thanks to Rod for his help and assurance that I would be taken care of at the collision center.
I enjoyed working with Joshua and the team. They had great service and communication throughout the project. Thank you for delivering!
Great job. Thanks to Shay, Rod and Mike Hewlett. What a great dealership - they are customer service kings! You can't beat the best service in all of Texas.
Patrick went above and beyond to get my son's GTI back on the road to college. A woman backed into his car a week before driving back to college in Arizona. We needed the bumper repaired at a certified VW repair center and in a hurry! Patrick was professional even when I called multiple times to make sure the car would be ready in time. He even coordinated with our VW service advisor at Hewlett VW to have the car brought over to make sure the fluids and tires were "road ready" for our trip when we picked it up!! Thanks Patrick!!
I was rear ended hard and the other party's insurance accepted 100% liability. My primary concern was whether or not the frame was bent. Jene answered all of my questions precisely and professionally and worked with the insurance adjuster to my complete satisfaction. My vehicle was totaled due to the frame being bent beyond repair. Should I ever need a body shop in the future, I am definitely coming back to see Jene.
Jene Dold was professional, courteous and personable. He did an excellent job. Our car was fixed and we knew it would be in good hands this time around. We would not consider taking our car anywhere else.
I have been impressed with all aspects of Don Hewlett. Started with the service dept., my advisor helped me with my 2012 Cruze a couple of times, he was excellent. In July, 2015 I totaled this car and the Hewlett Collision center help was excellent. So when it came time for the replacement, I chose Don Hewlett Chevrolet because of my positive customer service. I am based out of Austin during the work week and it’s a relief to know I have a great team looking out for me!
So took my 2017 VW into Hewlett after backing into a pole. Jene gave me a thorough estimate and went over it. Prices seemed very fair and Jene did a great job of explaining timeframe and what to expect. Wow they got done ahead of schedule and its immaculate...cleaned up and looks great. So courteous – best body shop experience I have ever had. This is the place to go!!!
Everyone at Hewlett is always amazingly friendly, professional, and knowledgeable. I appreciate being treated like part of the family rather than a number. Whether they are servicing my vehicle, repairing it in the Collision Center, or selling me a newer model, I know I will get a fair deal and they stand behind their work.
5 Stars! Experienced staff! Dedicated to taking care of you while your car is being serviced/repaired. #1 Above all dealerships!
I was very happy and very impressed with the speed in which the teams helped me out. I was in and out in one day for both collision repair and routine maintenance. Both shops coordinated the effort to get me taken care of. First time I’ve ever had this happen regardless who I have had perform my services. COULD NOT BE MORE PLEASED AND SATISFIED. THANK YOU VERY MUCH…”
Great job with my car!
Fast quick friendly.
Jene is quick with his responses and is a just-the-facts kind of guy. I am not happy that my vehicle was totaled, but he was the one to break the news to me rather than my insurance company.
Fantastic customer service, prompt and high-quality work. It is the only place I will take my VW after somebody hits me.
Gabriel and his team were professional, efficient and patient during a time of high stress after an accident. I dropped off my vehicle and did not have to deal with insurance but once. Transaction was as smooth as can be.
My car was in an accident. The whole front end was messed up.. “The apple” (my car) looked so shiny and pretty... can’t even tell it’s been in an accident. Jene was very prompt and kept me in the loop the whole time while repairs were being made.. I would definitely recommend going to this Collision Center!!!
First of all, let me start by saying I shopped around and I went with this place because it had the quickest turnaround time. Special thank you to Hewlett Collision employees, Jene, and also the young lady at front desk, for being so nice and helpful during this stressful time of being without my car. It looks new again and it wasn’t an outrageous cost. THANK YOU!